Privacy Policy

Data Controller

shadowplanele.com (PE), EDRPOU code 45017501. Address: 7 Lesi Ukrainky Blvd, Unit 410, Kyiv, 01133, Ukraine. Legal representative: Alex Petersen, Managing Director. As an e-commerce operator, we display this information before a contract is concluded under the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 3 September 2015.

Data We Collect

We collect the personal data you submit through consultation and trial booking forms, including name, email, phone and enquiry details. We also collect technical data such as IP address, browser type and cookie identifiers via analytics.

Legal Basis and Purposes

We process your data on the basis of your informed consent to respond to enquiries, schedule bookings and improve our website. Collection and processing of personal data, including through cookies and analytics, is governed by the Law of Ukraine "On Protection of Personal Data" No. 2297-VI of 1 June 2010.

Retention and Security

We store personal data only as long as necessary for the stated purposes or as required by law. We apply appropriate technical and organisational measures to protect your data.

Your Rights

You may access, rectify, erase or restrict processing, and withdraw consent by contacting us. Please use our internal complaint procedure first. Consumers may also contact the State Service of Ukraine on Food Safety and Consumer Protection under the Law of Ukraine "On Consumer Rights Protection" No. 1023-XII of 12 May 1991.

Language

This English policy is provided in addition to the Ukrainian version required for websites offered in Ukraine by the Law of Ukraine "On Ensuring the Functioning of Ukrainian Language as the State Language" No. 2704-VIII of 25 April 2019.

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